When the stakes are high, opinions differ, and emotions run strong, the best individuals, teams, and organizations: • Speak up and encourage others to do the same—no matter the topic, power difference, or sensitivity of the subject. • Create an environment where people share their best ideas, make wise decisions, and then act on those decisions with conviction. • Speak persuasively, and not abrasively.
Based on the award-winning training program, Crucial Conversations, and the bestselling book of the same title, this webinar will guide you through the steps to mastering crucial conversations to achieve alignment, agreement, and execution.
About our presenter:
Ashley Dittmar, Master Trainer and Client Coach, VitalSmarts
Ashley Dittmar has experience training in nearly every industry with a focus in consumer goods, insurance, and manufacturing. Her philosophy on training is to ensure each participant has a holistic and fun experience while learning valuable skills to achieve bottom-line results at their organization. Ashley is truly passionate about helping people build cultures of candid and respectful dialogue. She brings energy and adaptability to every course she facilitates—two things that she believes are key for creating a safe and effective learning environment. Over the years, Ashley has developed deep relationships with her training graduates as she also serves in the role of coach—helping people to not just learn but live these principles. Ashley has taught these skills to both frontline employees and executive teams. She thoroughly enjoys adapting the skills to the unique challenges of each group so they can achieve the results that propel them toward their business and life goals.
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