This event aligns with the Personal, Professional and Organizational Application of ATD's Talent Development Capability Model.
“Finding a Way: working with clients resistant or hostile to coaching” is an exploration of why some clients resist coaching/change and how to find a way through that resistance. As a former executive coach in the FBI, Max Palomeque worked with many clients who resisted coaching. He learned that just because someone is resistant or even hostile to coaching does not mean they cannot be coached. Connecting with the resistant client requires a combination of empathy, acute observational skills, an analytical mind, and a robust toolkit of frameworks and techniques to expand the client’s perspective.
Through this presentation, Max will provide participants with a foundation for developing the skills needed to work with some of the most difficult types of clients. This includes discussion of the Transtheoretical Model (TTM), Bridges’ Transition Model, Diffusion of Innovation theory, external self-awareness, empathetic accuracy, sense-making, and more.
Building Personal Capability: this presentation involves the practical application of specific emotional intelligence components (external self-awareness, primal empathy, empathetic accuracy, attunement, social cognition, synchrony, influence, and more). The EI components serve as a gateway for how coaches can adjust their coaching approach to resonate with and for the client.
Developing Professional Capability: the utility of the techniques and concepts from this presentation can help coaches and leaders understand why some people may resist change more than others. Through this understanding, they may develop new strategies in communication, leadership, and management to foster a client’s understanding of change.
Impacting Organizational Capability: an important aspect of any coaching engagement is the potential for change. While some may embrace change, others may resist it. The concepts covered in this presentation applies not only to those resistant to coaching, but those resistant to change, be it individual or organizational change.
Presenter: Max Palomeque
Max Palomeque is an accomplished executive coach specializing in one-on-one, team, and group coaching with over 2,200 hours of practical coaching and facilitation experience. Utilizing methodologies based in behavioral science, Max helps clients understand the science behind how and why people think, feel, and behave the way they do.
Experienced in multiple domains including emotional and social intelligence, decision-making, problem-solving, personality constructs, communication, influence, conflict management, and more, Max has worked with over 80 unique teams and 450 leaders engaged in real world high-stakes problem solving. Past clients include the Federal Bureau of Investigation, the Department of State, the Department of Defense, the Royal Canadian Mounted Police, Rockefeller Capital Management, and Mas’panadas.
Max’s experience working in volatile and sensitive environments coupled with his ability to resonate with clients of diverse backgrounds and experiences has made him sought after to work with clients who are resistant or even hostile to coaching and for leaders facing high-stakes challenges.
In addition to his work as a coach and facilitator, Max has extensive experience designing pragmatic curricula and programs to foster leadership development through real-world experiential learning. He is an experienced public speaker having addressed groups at Georgetown University, Strayer University, the Federal Bureau of Investigation, the Federal Public Defender’s Office and the National Police Exposition. Max is the author of The Infourge Compendium of Models and Theories for Coaches, Facilitators, and Consultants, an Amazon best-seller.
Prior to his work as a coach, Max’s experiences included serving as an intelligence officer in the US Air Force and as a special agent in the Federal Bureau of Investigation. He holds a B.A. in Political Science from Louisiana State University, an MBA from Georgetown University, and is a certified leadership coach by the Georgetown Institute for Transformational Leadership.
Cancellation Policy: If the registrant cancels before 11:59 pm November 27, 2024, the Chapter will refund full registration fees.