Performance Support Systems: Moving Training into the Field - Where It Can Be Most Effective

  • 13 Feb 2014
  • 12:00 PM - 1:00 PM
  • Webinar


Registration is closed

How can you get employees up to speed and able to effectively perform new job responsibilities most efficiently, when the time and money available for training has been reduced? What if there was a tool available to provide all of the development tools, work processes, and associated competencies of a key position in one a place, and give candidates a chance to journal their development objectives and key learnings throughout the first year on the job?

Jim O'Hern, former Director of Learning and Development for the Marketing and Refining business at Hess Corporation, and Hal Christensen, Partner at Christensen/Roberts Solutions partnered to build and pilot a Performance Support prototype to implement in one of their client’s businesses.  Hal and Jim envisioned a three-step approach; Move much of the up-front process training into an on-going mentoring program, enabling seasoned professionals to share their wisdom with newer colleagues, Aggregate existing functional learning and reference materials and make them instantly accessible in the workplace at the moment of need; and Foster self-development, by enabling new associates to record their own experiences and reflect on their progress towards their goals.

During this webinar event, Jim and Hal will review this Performance Support solution and give a live demonstration of the program that was developed.


Participants in this session will learn:
1. How costs and duration of training programs can be significantly reduced--and the results enhanced--by moving learning into the workplace.
2. How a successful mentoring system can be facilitated with an integrated Performance Support solution.
3. How existing Development Planning (IDPs), learning and reference materials can be re-purposed--with greater effectiveness--within the workplace.
4. The power of enabling individual self-development and how that can be implemented with today's technology, as part of a multi-faceted Performance Support solution.
5. Three key steps for converting up-front courses to sustained competence in the field.

About the Presenters:

Jim O'Hern, Principal, Authentic Leadership, LLC
Jim has been a recognized leader in the areas of Corporate Learning and Leadership Development for over 25 years, holding key positions at United Airlines, Marriott International, Honeywell International, and Hess Corporation. Currently he is Principal of Authentic Leadership, LLC, a provider of Leadership Development and Executive Coaching services.  Jim holds an M.S. in Human Resources Development from The American University and the NTL Institute in Applied Behavioral Sciences. Jim is an active member of ASTD national and ASTDNY, where he served as Chapter President in 2011.

Hal Christensen, Partner, Christensen/Roberts Solutions
Hal has been providing organizations with strategic guidance and solutions to improve employee performance for over 25 years. One of the early leaders of the Performance Support movement, he has been invited to speak on the subject at dozens of national professional conferences and has won several awards for his work. He also teaches an online course on Creating Effective Performance Support Solutions. His company, Christensen/Roberts Solutions, has been serving many of the larger organizations in the New York City area since 1994.

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